General Terms and Conditions

1Service Provider's details

Name of the service provider: Sylverro Kereskedelmi és Szolgáltató Kft.

Registered seat of the service provider (which is also the place of complaint handling): 2143 Kistarcsa, Baross G. utca 11.

The regularly used electronic mailing address of the service provider serving for contact with users: info@molettdivat.hu

Company registration number: 13-09-085338

Tax number: 12494646-2-13

Name of the authority that entered it in the register: Budapest Environs Regional Court (Budapest Környéki Törvényszék)

Phone number: +36 70 538 2467

Language of the contract: Hungarian

Name, address and e-mail address of the hosting provider:

EZM Informatikai Szolgáltató és Kereskedelmi Bt.

1139 Budapest, Röppentyű u. 25-29.

info@ezm.hu

2Basic provisions

2.1. On matters not regulated in these Rules, as well as for the interpretation of these Rules, Hungarian law is governing, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (E-commerce Act), as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and further Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between a consumer and a business for the sale of goods, the supply of digital content and the provision of digital services. The mandatory provisions of the relevant legislation apply to the parties even without a separate stipulation.

2.2. These Rules are effective from 7 July 2026 and remain in force until revoked. The Service Provider is entitled to amend the Rules unilaterally (circumstances giving rise to amendment: change in delivery cost, change in legislation, business interest, changes relating to the company). The Service Provider publishes the amendments on the website 11 (eleven) days before they enter into force — during which time the User is entitled to withdraw from or terminate the contract. By using the website, Users accept that all regulations concerning the use of the website automatically apply to them.

2.3. The Service Provider reserves all rights with respect to the website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part of it without the written consent of the Service Provider.

3Registration / purchase

3.1. By making a purchase/registering on the website, the User declares that they have become acquainted with and accept the terms of these Terms and Conditions and of the Data Management Notice published on the website, and consent to the data processing.

3.2. During the purchase/registration, the User is obliged to provide their own, real data. In the case of untrue data or data attributable to another person provided during the purchase/registration, the resulting electronic contract is void. The Service Provider excludes its liability if the User uses its services in the name of another person, with another person's data.

3.3. The Service Provider bears no liability whatsoever for any delivery delay or other problem or error attributable to data provided incorrectly and/or inaccurately by the User.

3.4. The Service Provider bears no liability for damages arising from the User forgetting their password, or from it becoming accessible to unauthorised persons for any reason not attributable to the Service Provider.

4Range of products and services available for purchase

4.1. The products displayed can be ordered exclusively online. The prices displayed for the products are understood to be in forints, include the VAT prescribed by law, but do not include the cost of home delivery. No separate packaging cost is charged.

4.2. In the webshop, the Service Provider indicates in detail the name and description of the product and displays a photo of the products. The images displayed on the product data sheets may differ from reality and may serve as illustrations.

4.3. If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration.

4.3.a. In the case of information relating to a price reduction (promotion), the Service Provider — in accordance with the Hungarian legislation transposing Directive (EU) 2019/2161 ("Omnibus") — also indicates the lowest price applied during the 30 days preceding the application of the price reduction. The Service Provider verifies the authenticity of the consumer reviews appearing in the webshop by reasonable and proportionate steps; only reviews originating from consumers who have actually purchased the product are displayed.

4.4. If, despite all the Service Provider's due care, an incorrect price appears on the Webshop interface, in particular a manifestly erroneous price, e.g. a price significantly different from the well-known, generally accepted or estimated price of the product, or possibly a "0" HUF or "1" HUF price appearing due to a system error, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase. A significant deviation — in accordance with domestic judicial practice — is deemed to be a deviation of at least 50%, in either a positive or negative direction, from the market value of the given product or service. We inform consumers, however, that the concept of gross disparity in value (Section 6:98 of the Civil Code) is not defined by law.

4.5. In the case of an incorrect price of the magnitude described in point 4.4, there is a gross disparity in value between the real and the displayed price of the product, which even an average consumer must immediately notice. Under Act V of 2013 on the Civil Code (Civil Code), a contract is created by the mutual and concurring expression of the parties' will. If the parties cannot agree on the contractual terms, i.e. there is no statement mutually and concurringly expressing the will of the parties, then we cannot speak of a validly concluded contract from which rights and obligations would arise. On this basis, an order confirmed at an incorrect/erroneous price is to be regarded as a void contract.

5Ordering process

5.1. After registering, the User logs into the webshop / or may also begin the purchase without registration.

5.2. The User selects the colour and the size, then sets the quantity of the product or products they wish to purchase.

5.3. The User places the selected products in the basket. The User may view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If they do not wish to purchase any further product, they check the quantity of the product they wish to purchase. By clicking on the "delete - X" icon, they can delete the contents of the basket. To finalise the quantity, the User clicks on the "increase, decrease" icon.

5.5. The User selects the delivery address, then the delivery/payment method, the types of which are as follows:

5.5.1. Payment methods:

Personal collection: In cash upon collection at the Service Provider's business premises or at another location designated by the Service Provider: In the case of choosing payment upon receipt of the goods, the User pays the purchase price of the product in cash at the Service Provider's business premises or at another location designated by the Service Provider. Cash payment is only possible in Hungarian forints (HUF). The product must be collected within 5 days, otherwise the Service Provider deletes the order and releases the product.

Payment by cash on delivery: If the ordered product is delivered by courier service, it is possible for the User to pay the total amount of the order to the courier in cash, or by bank card upon receipt of the ordered product(s). Bank card payment takes place on the POS terminals located at the GLS/MPL couriers, of which the addressee receives a receipt. For payment, the POS terminal accepts MasterCard, Maestro, Visa, American Express credit cards or debit cards.

Online by bank card: The User has the option to pay the total value of the order online, by bank card, through the secure payment system of the financial service provider engaged by the Service Provider.

5.5.2. Delivery cost:

For purchases below 35,000 HUF, throughout the entire territory of Hungary the delivery cost is 2,400 HUF gross, and 1,900 HUF in the case of advance transfer and card payment.

For purchases above 35,000 forints, delivery throughout the entire territory of Hungary is free of charge.

In the case of free postage (35,000 HUF), if a product is returned, if the amount falls below 35,000 HUF we deduct the postage from the amount to be refunded.

5.6. If an error or deficiency occurs in the webshop with regard to the products or the prices, we reserve the right to make corrections. In such a case, after recognising or modifying the error, we immediately inform the buyer of the new data. The User may then confirm the order once more, or withdraw from the contract.

5.7. The total amount payable, based on the order summary and the confirmation letter, includes all costs. The invoice (and, if it belongs to the product, the guarantee certificate) is included in the parcel. The User is obliged to examine the parcel in front of the courier upon delivery, and in the case of any damage detected on the products or the packaging, is obliged to request that a record be taken; in the case of damage, they are not obliged to accept the parcel. The Service Provider does not accept subsequent complaints without a record! The delivery of parcels takes place on working days between 8 a.m. and 5 p.m.

5.8. After providing the data, the User can send their order by clicking on the "I order" button, but beforehand they can check the data provided once more, and can also send a comment with their order, or indicate to us by e-mail any other wish relating to the order.

5.9. By placing the order, the User acknowledges that a payment obligation arises for them.

5.10. Correction of data entry errors: Before closing the ordering process, the User is in every case able to step back to the previous phase, where they can correct the data entered. In detail: During the order, it is possible to view and modify the contents of the basket; if the basket does not contain the quantity intended to be ordered, the User can enter the number of items of the desired quantity into the data entry field located in the quantity column. If the User wishes to delete the products in the basket, they click on the "X" "delete" button. During the order, the User continuously has the option to correct/delete the data entered.

5.11. The User receives a confirmation by e-mail after sending the order. If this confirmation does not reach the User within the expected time frame depending on the nature of the service, but no later than within 48 hours of sending the User's order, the User is released from the offer commitment or contractual obligation. The order and its confirmation are deemed to have reached the Service Provider or the User when they become accessible to them. The Service Provider excludes its liability for confirmation if the confirmation does not arrive in time because the User provided an incorrect e-mail address during their registration, or is unable to receive a message due to the storage space belonging to their account being full.

5.12. The User acknowledges that the confirmation discussed in the previous point is merely an automatic confirmation and does not create a contract. The contract is created when, following the automatic confirmation named in the previous point, the Service Provider informs the User in a further e-mail about the details of the order and its expected fulfilment.

6Processing and fulfilment of orders

6.1. The processing of orders takes place during opening hours. It is also possible to place an order outside the times indicated as order processing times; if this takes place after the end of working hours, it is processed on the following day. The Service Provider's customer service confirms electronically in every case when it is able to fulfil the order.

6.2. The general fulfilment deadline is within 1-3 working days from the conclusion of the contract.

6.3. Under the contract of sale, the Service Provider is obliged to transfer the ownership of the item, and the User to pay the purchase price and to take receipt of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to convey the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by them takes possession of the item. The risk of damage passes to the buyer upon handover to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, in the absence of a differing agreement between the parties, the seller (under these Terms and Conditions: the Service Provider) is obliged to place the item at the disposal of the buyer (the User) without delay following the conclusion of the contract, but no later than within thirty days.

6.6. In the event of the Service Provider's delay, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.7. The User is entitled to withdraw from the contract without setting an additional deadline if

a) the Service Provider has refused to perform the contract; or

b) the contract, according to the parties' agreement or due to the recognisable purpose of the service, should have been performed at the specified time of performance — and not otherwise.

6.8. If the Service Provider does not perform its obligation undertaken in the contract because the product specified in the contract is not available to it, it is obliged to inform the User of this without delay and to refund without delay the amount paid by the User.

7Right of withdrawal

7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and further to the regulation of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without giving any reason within 14 days of receiving the ordered product, and may return the ordered product. In the absence of this information, the Consumer is entitled to exercise their right of withdrawal until 1 year has elapsed. If the Service Provider provides the information after the expiry of the 14 days counted from the day of receipt of the product or of the conclusion of the contract, but within 12 months, then the deadline available for withdrawal is 14 days from the communication of this information.

7.2. The Consumer may exercise their right of withdrawal by an unequivocal statement to this effect, or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (II.26.).

7.3. The time available for exercising the right of withdrawal expires 14 days from the day on which the Consumer, or a third party other than the carrier designated by them, takes receipt of the product.

7.4. The Consumer may also exercise their right of withdrawal during the period between the day of concluding the contract and the day of receiving the product.

7.5. The postage cost of returning the product must be borne by the consumer.

7.6. In the case of exercising the right of withdrawal, the Consumer bears no cost other than that of returning the product. Except in the case where all products of the order are returned, we charge a handling fee of 2,400 HUF. This is deducted from the amount to be refunded.

7.7. The Consumer is not entitled to the right of withdrawal in the case of a non-prefabricated product that was produced on the consumer's instructions or at their express request, or in the case of a product that was clearly personalised for the consumer.

7.8. The consumer likewise cannot exercise their right of withdrawal

a. in the case of a contract for the provision of a service, after the performance of the service as a whole, if the business began the performance with the consumer's express, prior consent, and the consumer acknowledged that they lose their right of termination after the performance of the service as a whole;

b. with respect to a product or service the price or fee of which depends on the possible fluctuation of the money market, not influenceable by the business, even during the deadline available for exercising the right of withdrawal;

c. with respect to a perishable product or one that retains its quality for a short time only;

d. with respect to a sealed-packaging product that cannot be returned after opening following delivery for health-protection or hygiene reasons;

e. with respect to a product that, by its nature, after delivery is inseparably mixed with another product;

f. with respect to an alcoholic beverage whose actual value depends on market fluctuations in a manner not influenceable by the business, and whose price the parties agreed upon at the conclusion of the contract of sale, but the performance of the contract takes place only after the thirtieth day counted from the conclusion;

g. in the case of a works contract in which the business visits the consumer at the consumer's express request in order to carry out urgent repair or maintenance work;

h. with respect to the sale of a copy of a sound or image recording in sealed packaging, as well as computer software, if the consumer opened the packaging after delivery;

i. with respect to a newspaper, journal and periodical, with the exception of subscription contracts;

j. in the case of contracts concluded at a public auction;

k. with the exception of a residential-purpose service, in the case of a contract for the provision of accommodation, transport, passenger car rental, catering or a service related to leisure activities, if the contract stipulated a fixed date or deadline for performance;

l. with respect to digital content supplied on a non-tangible data carrier, if the business began the performance with the consumer's express, prior consent, and the consumer simultaneously with this consent declared their acknowledgement that they lose their right of withdrawal after the commencement of performance.

7.9. Following the return of the product / or the arrival of the withdrawal declaration, the Service Provider, pursuant to the above legislation, refunds the paid purchase price of the product to the consumer without delay, but no later than within 14 days of becoming aware of the withdrawal; however, the delivery cost is not refunded!

7.10. During the refund, we apply a payment method identical to the payment method applied in the original transaction, unless the Consumer expressly consents to the use of another payment method; on account of applying this refund method, the Consumer incurs no additional cost whatsoever.

7.11. The Consumer is obliged to return the goods, or hand them over at the Service Provider's address, without undue delay, but in no case later than 14 days from sending the notification of withdrawal from the contract to the Service Provider.

7.12. In the case of withdrawal in writing, it is sufficient for the Consumer to send the withdrawal declaration within 14 days.

7.13. The Consumer meets the deadline if they return or hand over the product(s) before the expiry of the 14-day period. The return is deemed to be completed within the deadline if the consumer sends the product before the deadline expires.

7.14. The consumer bears exclusively the direct cost of returning the product, unless the business has undertaken to bear this cost.

7.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs arising from choosing a delivery method other than the least expensive standard mode of transport offered by the Service Provider.

7.16. The Service Provider may withhold the refund until it has received the goods back, or the Consumer has provided proof that they have returned them: of the two, the earlier date must be taken into account.

7.17. If the Consumer wishes to exercise their right of withdrawal, they can indicate this at one of the Service Provider's contact details in writing (even with the aid of the attached form), by phone, or even in person. In the case of indication in writing by post, we take into account the time of posting; in the case of indication by phone, the indication by phone. In the case of indication by post, the Service Provider accepts indication as a registered mail item or parcel. The Consumer can return the ordered product to the Service Provider by post or with the aid of a courier service.

7.18. The consumer is liable only for the depreciation resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the product.

7.19. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.

7.21. The Consumer may also contact the Service Provider with any other complaint at the contact details found in these Rules.

7.22. The right of withdrawal is only available to Users who qualify as consumers under the Civil Code.

7.23. The right of withdrawal is not available to a business, i.e. a person who acts in the course of their profession, self-employed occupation or business activity.

7.24. The procedure for exercising the right of withdrawal:

7.24.1. If the Consumer wishes to exercise the right of withdrawal, they are obliged to indicate their intention to withdraw at the Service Provider's contact details.

7.24.2. The Consumer exercises their right of withdrawal within the deadline if they send their withdrawal declaration before the expiry of the 14th day counted from the receipt of the product. In the case of withdrawal in writing, it is enough to send only the withdrawal declaration within 14 days. In the case of indication by post, it takes into account the date of posting; in the case of notification by email or fax, the time of sending the email or fax.

7.24.3. In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's address without delay, but no later than within 14 days of communicating their withdrawal declaration. The deadline is deemed to be met if they send the product before the expiry of the 14-day deadline (i.e. it does not have to arrive within 14 days). The customer bears the costs arising in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs arising from choosing a delivery method other than the least expensive standard mode of transport offered by the Service Provider. The Consumer may also exercise their right of withdrawal during the period between the day of concluding the contract and the day of receiving the product.

7.24.5. When several products are purchased, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receiving the last-supplied product, or, in the case of a product consisting of several lots or pieces, the last-delivered lot or piece.

8Guarantee and warranty

In the case of defective performance of goods sold within the framework of a contract between a consumer and a business, the provisions of the Civil Code, as well as — with effect from 1 January 2022 — Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between a consumer and a business for the sale of goods, are governing for warranty and guarantee claims.

Defective performance

The obligor performs defectively if the service does not comply, at the time of performance, with the quality requirements established in the contract or in legislation. The obligor does not perform defectively if the entitled party knew the defect at the time of concluding the contract, or should have known the defect at the time of concluding the contract.

In a contract between a consumer and a business, any stipulation that deviates, to the detriment of the consumer, from the provisions of this chapter relating to warranty of accessories and guarantee is void.

Warranty of accessories (kellékszavatosság)

8.1. In what case may the User exercise their right to warranty of accessories?

In the case of defective performance by the Service Provider, the User may enforce a warranty-of-accessories claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights is the User entitled to on the basis of their warranty-of-accessories claim?

The User may — at their choice — exercise the following warranty-of-accessories claims: they may request repair or replacement, unless the fulfilment of the claim chosen by the User among these is impossible or would involve a disproportionate additional cost for the business compared with the fulfilment of another claim. If they did not, or could not, request repair or replacement, they may claim a proportionate reduction of the consideration, or the User may repair the defect themselves at the business's expense, or have it repaired by someone else, or — as a last resort — they may also withdraw from the contract. They may also switch from their chosen warranty-of-accessories right to another one; however, the User bears the cost of the switch, unless it was justified or the business gave cause for it.

8.3. Within what deadline may the User enforce their warranty-of-accessories claim?

The User is obliged to report the defect immediately after its discovery, but no later than within two months of discovering the defect. At the same time, we call your attention to the fact that beyond the two-year limitation period counted from the performance of the contract, you can no longer enforce your warranty-of-accessories rights.

8.4. Against whom may they enforce their warranty-of-accessories claim?

The User may enforce their warranty-of-accessories claim against the Service Provider.

8.5. What other condition is there for enforcing warranty-of-accessories rights?

Within one year of performance, there is no condition for enforcing the warranty-of-accessories claim other than reporting the defect, if the User proves that the product was supplied by the Service Provider (under Government Decree 373/2021 (VI. 30.), the goods must be regarded as defective within one year of handover if the defect becomes recognisable within this period — the burden of proof rests on the Service Provider). After the expiry of one year counted from performance, however, the User is already obliged to prove that the defect recognised by them was already present at the time of performance.

Product warranty (termékszavatosság)

8.6. In what case may the User exercise their right to product warranty?

In the case of a defect in a movable item (product), the User may — at their choice — enforce a warranty-of-accessories claim or a product-warranty claim.

8.7. What rights is the User entitled to on the basis of their product-warranty claim?

As a product-warranty claim, the User may request exclusively the repair or replacement of the defective product.

8.8. In what case is the product deemed defective?

The product is defective if it does not comply with the quality requirements in force at the time of its placing on the market, or if it does not have the properties set out in the description given by the manufacturer.

8.9. Within what deadline may the User enforce their product-warranty claim?

The User may enforce their product-warranty claim within two years of the product being placed on the market by the manufacturer. Upon the expiry of this deadline, they lose this entitlement.

8.10. Against whom and under what other condition may they enforce their product-warranty claim?

They may exercise their product-warranty claim exclusively against the manufacturer or distributor of the movable item. In the case of enforcing a product-warranty claim, the User must prove the defect of the product.

8.11. In what case is the manufacturer (distributor) released from its product-warranty obligation?

The manufacturer (distributor) is released from its product-warranty obligation exclusively if it can prove that:

– it did not manufacture or place the product on the market in the course of its business activity, or

– the defect was not recognisable according to the state of science and technology at the time of placing it on the market, or

– the defect of the product results from the application of legislation or a mandatory official requirement.

For the manufacturer (distributor) to be released, it is sufficient to prove one cause.

I call your attention to the fact that you cannot enforce a warranty-of-accessories claim and a product-warranty claim simultaneously, in parallel with each other, for the same defect. In the case of the successful enforcement of your product-warranty claim, however, you may enforce your warranty-of-accessories claim relating to the replaced product or repaired part against the manufacturer.

Guarantee (jótállás)

8.12. In what case may the consumer exercise their right to guarantee?

In the case of defective performance, pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, the Service Provider is obliged to provide a guarantee if the user qualifies as a consumer.

8.13. What rights and within what deadline is the User entitled to on the basis of a guarantee?

The duration of the mandatory guarantee — on the basis of the amendment to Government Decree 151/2003 (IX. 22.) that entered into force on 1 January 2021 — is tiered depending on the selling price of the consumer good: 1 year for a selling price reaching 10,000 HUF but not exceeding 100,000 HUF; 2 years for a selling price exceeding 100,000 HUF but not exceeding 250,000 HUF; 3 years for a selling price above 250,000 HUF. Failure to observe these deadlines entails loss of right. The guarantee period begins on the day of handing over the consumer good to the consumer, or, if the installation is carried out by the distributor or its agent, on the day of installation. The guarantee claim can be enforced with the guarantee certificate or with the document issued to certify payment (invoice, receipt).

On the basis of their guarantee claim, the entitled party may, at their choice,

i. request repair or replacement, unless the fulfilment of the chosen guarantee right is impossible, or if it would result in a disproportionate additional cost for the obligor — compared with the fulfilment of another guarantee claim — taking into account the value the service represents in a faultless condition, the seriousness of the breach of contract and the injury to interests caused to the entitled party by the fulfilment of the guarantee right; or

ii. request a proportionate reduction of the consideration, repair the defect themselves at the obligor's expense or have it repaired by someone else, or withdraw from the contract, if the obligor did not undertake the repair or replacement, cannot fulfil this obligation (...), or if the entitled party's interest in the repair or replacement has ceased.

There is no place for withdrawal on account of an insignificant defect.

The repair or replacement must be carried out — having regard to the properties of the item and the purpose reasonably expected by the entitled party — within an appropriate deadline, sparing the interests of the entitled party.

8.14. When is the business released from its guarantee obligation?

The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after performance. We call your attention to the fact that you cannot enforce a warranty-of-accessories claim and a guarantee claim, or a product-warranty claim and a guarantee claim, simultaneously, in parallel with each other, for the same defect; otherwise, however, the consumer is entitled to the rights arising from the guarantee independently of the entitlements described in the chapters on product warranty and warranty of accessories.

8.15. The Service Provider does not owe a guarantee beyond the guarantee period (professionally expected lifespan) for damages arising from natural wear and tear/depreciation.

8.16. Furthermore, the Service Provider does not owe warranty or guarantee for damages arising from defective or negligent handling after the passing of the risk of damage, from excessive use, from effects other than those specified, or from other, non-intended use of the products.

8.17. If the consumer enforces a replacement claim due to a malfunction of the consumer good within three working days of the purchase (installation), the Service Provider is obliged to replace the consumer good, provided that the malfunction impedes the intended use.

9Procedure in the event of a warranty claim

9.1. In a contract between a consumer and a business, the parties' agreement may not deviate from the provisions of the decree to the detriment of the consumer.

9.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice, or even just a receipt).

9.3. The costs related to the fulfilment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Civil Code).

9.4. The Service Provider is obliged to take a record of the warranty or guarantee claim reported to it by the consumer.

9.5. A copy of the record must be made available to the consumer without delay, in a verifiable manner.

9.6. If, at the time of reporting, the Service Provider is unable to make a statement on the fulfillability of the consumer's warranty or guarantee claim, it is obliged to notify the consumer of its position — in the case of rejecting the claim, also of the reason for the rejection and of the possibility of turning to the conciliation body — within five working days, in a verifiable manner.

9.7. The Service Provider is obliged to keep the record for three years from the date of taking it, and to present it at the request of the supervisory authority.

9.8. The Service Provider must endeavour to carry out the repair or replacement within fifteen days at most.

10Miscellaneous provisions

10.1. The Service Provider is entitled to engage a contributor for the fulfilment of its obligation. It bears full liability for the latter's unlawful conduct, as if it had committed the unlawful conduct itself.

10.2. If any part of these Rules becomes invalid, unlawful or unenforceable, this does not affect the validity, lawfulness and enforceability of the remaining parts.

10.3. If the Service Provider does not exercise a right to which it is entitled under the Rules, the failure to exercise the right cannot be regarded as a waiver of the given right. A waiver of any right is valid only in the case of an express written statement to this effect. The fact that the Service Provider on one occasion does not strictly insist on some essential term or stipulation of the Rules does not mean that it waives insisting in the future on the strict observance of the given term or stipulation.

10.4. The Service Provider and the User shall try to settle their disputed matters by peaceful means.

10.5. The parties record that the Service Provider's webshop operates in Hungary, and its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that in the relationship between the user and the Service Provider the governing law is Hungarian law. If the user is a consumer, then pursuant to Section 26(1) of the Code of Civil Procedure, in disputed matters arising from this contract against the consumer, the court according to the domestic place of residence of the defendant (consumer) has exclusive competence.

10.6. With respect to access to the products found in the webshop, the Service Provider does not apply differing general conditions of access for reasons relating to the User's nationality, place of residence or place of establishment.

10.7. The Service Provider — with respect to the payment methods it accepts — does not apply differing conditions to the payment operation for reasons relating to the User's nationality, place of residence or place of establishment, the place where the payment account is kept, the place of establishment of the payment service provider, or the place of issue within the Union of the cash-substitute means of payment.

10.8. The Service Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

11Complaint-handling procedure

11.1. The aim of our store is to fulfil every order in appropriate quality, with the full satisfaction of the customer. If the User nevertheless has some complaint in connection with the contract or its performance, they may communicate their complaint by the above phone, e-mail address, or also by letter.

11.2. The Service Provider examines the oral complaint immediately and, as necessary, remedies it. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider immediately takes a record of the complaint and its position relating to it, and hands over a copy of it to the customer.

11.3. The Service Provider answers the written complaint in writing within 30 days. It justifies its position rejecting the complaint. The Service Provider keeps the record taken of the complaint and the copy of the reply for five years, and presents it to the supervisory authorities at their request.

11.4. We inform you that in the case of the rejection of your complaint, you may initiate the procedure of an authority or a conciliation body with your complaint, as follows:

11.5. The Consumer may turn with a complaint to the consumer protection authority:

Pursuant to Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, in public administration authority matters the district office, or the district office according to the county seat, proceeds at first instance, and at second instance, with national competence, the government office responsible for consumer protection (Pest County Government Office) proceeds. The contact details of the district offices: http://jarasinfo.gov.hu

11.6. In the case of a complaint, the Consumer has the option to turn to a conciliation body. A condition for initiating the conciliation body procedure is that the consumer directly attempts to settle the complaint with the business.

The conciliation body with territorial competence according to the registered seat of the Service Provider:

Pest County Conciliation Body (Pest Vármegyei Békéltető Testület)

Mailing address: 1055 Budapest, Balassi Bálint utca 25. IV/2.

E-mail: pmbekelteto@pmkik.hu

Website: http://www.panaszrendezes.hu / http://www.pestmegyeibekelteto.hu

(The registered seat of the Service Provider — 2143 Kistarcsa — is located in Pest County, therefore the Pest County Conciliation Body proceeds against the Service Provider in the basic case. From 1 January 2024, the consumer may — without competence restriction — turn to any conciliation body in the country.)

The current contact details of all county (metropolitan) conciliation bodies are available at https://bekeltetes.hu.

11.7. The out-of-court settlement of a consumer dispute falls within the competence of the conciliation body. The task of the conciliation body is to attempt to bring about a settlement between the parties for the purpose of settling the consumer dispute, and, in the event this proves unsuccessful, to make a decision in the matter in order to ensure the simple, quick, effective and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body gives advice in connection with the rights due to the consumer and the obligations incumbent on the consumer.

11.8. In the case of a consumer dispute connected with a cross-border online contract of sale or online service contract — with the exception of financial consumer disputes — the Budapest Conciliation Body (the conciliation body designated for this purpose, operating alongside the metropolitan chamber of commerce and industry) has exclusive competence. In a purely domestic consumer dispute, from 1 January 2024 the consumer may freely choose which conciliation body to turn to; in the basic case, the Pest County Conciliation Body proceeds according to the registered seat of the Service Provider.

11.9. We inform consumers that the online dispute resolution (ODR) platform previously operated by the European Commission (former address: ec.europa.eu/odr) ceased on 20 July 2025, so it can no longer be used in the future. For the out-of-court settlement of consumer disputes, the procedure of the conciliation body and the consumer protection authority, as well as the judicial route, is available as described above.

11.10. The Service Provider is subject to a cooperation obligation in the conciliation body procedure. Within the framework of this, it is obliged to send its reply document to the conciliation body and to ensure the participation, at the hearing, of a person authorised to bring about a settlement. If the registered seat or premises of the business is not registered in the county of the chamber operating the conciliation body with territorial competence, the cooperation obligation of the business extends to offering the possibility of concluding a written settlement in accordance with the consumer's claim.

11.11. If the consumer does not turn to a conciliation body, or the procedure did not lead to a result, then the consumer has the option to turn to a court in order to settle the dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be indicated:

• the court proceeding;

• the name, place of residence and procedural position of the parties, as well as of the parties' representatives;

• the right intended to be enforced, with the presentation of the facts serving as its basis and their evidence;

• the data from which the competence and jurisdiction of the court can be established;

• the definite request aimed at the decision of the court.

The document, or a copy of it, on the content of which one relies as evidence, must be attached to the statement of claim.

12Copyright

12.1. Since Sylverro.hu, as a website, qualifies as a work protected by copyright, it is prohibited to download (reproduce), re-communicate to the public, otherwise use, electronically store, process and sell the content appearing on the Sylverro.hu website or any part of it, without the written consent of the Service Provider.

12.2. Any material may be taken from the Sylverro.hu website and its database, even with written consent, only with a reference to the given website.

12.3. The Service Provider reserves all its rights to all elements of its service, to its domain names, to the secondary domain names formed with them, as well as to its internet advertising surfaces.

12.4. It is prohibited to adapt or reverse-engineer the content of the Sylverro.hu website or its individual parts; to establish user identifiers and passwords in an unfair manner; and to use any application by which the Sylverro.hu website or any part of it can be modified or indexed.

12.5. The name Sylverro.hu enjoys copyright protection; its use, with the exception of a reference, is possible exclusively with the written consent of the Service Provider.

12.6. The User acknowledges that in the case of use without a use licence, the Service Provider is entitled to a penalty. The amount of the penalty is 60,000 HUF gross per image, and 20,000 HUF gross per word. The User acknowledges that this penalty stipulation is not excessive, and browses the site in the knowledge of this. In the case of copyright infringement, the Service Provider applies a notarial certification of facts, the amount of which it likewise passes on to the infringing user.

13Data protection

The data management notice of the website is available on the following page: /privacy

§Model withdrawal / termination declaration

(fill in and return only in the case of an intention to withdraw from/terminate the contract)